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Terms & Conditions-July 2020

Shipping

Retreat Remedies offers free shipping to all U.S. states via USPS First Class Mail. Expedited shipping is available for an additional cost of $7.00. Most orders will ship within one business day of being placed, excluding holidays. If orders are received after 11a.m. E.S.T., they will be shipped the next business day.

Damages

Upon receipt, please check your order carefully to ensure that it has not been damaged in shipping. If you notice any damage to your shipment, please take photographs of the damage and reach out to us immediately at support@retreatremedies.com, and we can help resolve the issue.

Lost Packages

Once the shipment’s tracking status has been updated to “Delivered”, Retreat Remedies is no longer responsible for your order. Please ensure that there is a safe area for your delivery, or that someone will be home the day you are to expect your shipment. Please also note that the nature of our products can be affected by the elements, and it is advised that you do not leave delivered packages outside in the heat longer than necessary, to avoid possible melting.

Returns

If you are not satisfied with your order for any reason, please contact us within 2 days of receipt of your order at support@retreatremedies.com. We are happy to answer any questions or address any concerns regarding your order to help resolve your issue. Returns will need to be made within 30 days of receipt in order to receive a refund. Return instructions will be provided after communicating your concerns directly to Retreat Remedies, as mentioned above. Empty packages/containers are not eligible for a refund. If a Retreat Remedies item was purchased from a retail partner, please reach out to that retailer directly with your concerns.

Certificates of Analysis (COA’s)

Certificates of Analysis (COA’s) are on file for every batch of inventory that Retreat Remedies LL manufactures and can be provided to you at no cost, upon request. Contact us at support@retreatremedies.com to receive a copy.

Terms of Use

This website is owned and operated by Retreat Remedies LLC. These Terms and Conditions govern your access to and use of this website including all transactions conducted on or through this website. Please read these Terms and Conditions carefully before using the website. Further information regarding your use and access of this website is available in our Privacy Policy.

By accessing and using this website, you agree that you have a duty to read these Terms and Conditions and accept the Terms and Conditions without limitation. Further, you accept that you are precluded from using lack of familiarity with the Terms and Conditions as a defense against the Terms contained herein. If you do not agree with any portion of these Terms and Conditions, please do not use the website.

Changes

These Terms and Conditions are subject to change at any time. Your use of this website constitutes acknowledgment of, and agreement with the current Terms and Conditions. The top of this agreement will always clearly display the most recent revision date for these Terms and Conditions.

Site Access

To complete a purchase on this website, you may be requested to provide certain personal information for registration and order purposes. It is a condition of your use of this site that the information you provide to Retreat Remedies be true and complete. If you provide inaccurate information, or if Retreat Remedies has reason to suspect that your information is false or inaccurate, your account may be terminated and future use of the website may be prohibited. All account information is kept secure and subject to the Terms of our Privacy Policy.

You are responsible for all activities conducted on this website using your account, including charges resulting from unauthorized use of your account. You agree to immediately notify Retreat Remedies of any breach or unauthorized use of your account that you become aware of.

Use of Site

You agree to use this website only for lawful purposes. Harassment of employees or community members in any manner or form is expressly prohibited. Impersonating Retreat Remedies employees or representatives, or other visitors to the website, is prohibited. You may not post or upload to this website any materials which may be

©2020 Retreat Remedies Terms of Service

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